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  • Writer's pictureCyndi

Massachusetts Program Resolution (formerly known as PQA)

Updated: Feb 12, 2020

A lot of misinformation is passed around on social media which leads parents and advocates alike to ignore the option of utilizing the state complaint option (aka Program Quality Assurance or Program Resolution in MA) to resolve instances of noncompliance. Here's one eye opening fact that may help dispel the belief that state complaints are useless. Did you know that you can file a state complaint against the state itself? See question 3 within this document and the links from there to understand more about this powerful strategy:

Policy Letter on state complaints…/id…/policy-letter-july-3-2019-zirkel/

One example of this powerful tool in action can be read

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